Privacy
How we handle your data
This page describes how the D1Express platform currently handles data. A full legal privacy policy is being prepared with review under Lao law and will replace this summary before public launch.
What we collect
Your name, phone number and email address when you register. Pickup and destination details for each delivery you book. For riders: verification documents, vehicle details, and location while you are online.
Location data
Rider location is recorded while a delivery is active so the customer can follow it and so arrivals can be verified. Customers see a rider's position only for their own active delivery.
Who can see your data
Access is enforced in our database, not just in the app. Customers can only read their own orders; riders can only read deliveries offered or assigned to them; business staff see only their own business. Administrators can access operational records to run the service and resolve disputes.
Documents
Rider identity documents and delivery photos are stored in private storage. They are never publicly accessible and are shared only with staff who need them for verification.
Payments
Payments are handled by a payment provider. D1Express records the amount, status and provider reference for each transaction — we do not store your card or bank credentials.
Contact
For questions about your data, or to request deletion of your account, contact D1Express.
This page is available in several languages for your convenience. If the versions differ, the English text is the one that legally applies.